One place where this symbiosis can be seen at play is the very concrete decision-making process of road works. From a road user perspective, conducting maintenance on one of the two assets would always impact the other, leading to traffic bottlenecks or other impacts further down the network. In other words, collaborating is also the best way forward for drivers and public transport using the roads. To realise this joining of forces, Twynstra Gudde’s advisors spoke to professionals from both organisations at every level, from operational staff to directors.
Van Es said, “We firstly drew up a uniform vision together for the management and maintenance of the tunnel that included ambitions in terms of accessibility, costs, preventive maintenance and sustainability. We then mapped out the work processes for maintenance, dealing with calamities, training, drills, etc. Per activity, we made it very clear who is responsible for what. We detailed which organisations would need to be involved, down to the roles, competencies, capacity and costs, and we used simulations to test the work processes. All the agreements were then incorporated into a covenant.”